Refund policy
We want you to be completely satisfied with your purchases from Game Changer. Our refund policy aims to provide you with fair solutions in various situations.
1. Right to a Refund
1.1 You have the right to request a refund in the following situations:
- The product is defective or damaged.
- You have changed your mind within fourteen (14) days of receiving the product, in accordance with our Return Policy.
2. Refund Request Process
To exercise your right of withdrawal, you must notify the company of your decision to withdraw by means of an unambiguous statement using the withdrawal form available on our website.
Our customer service will provide you with return instructions, including the return address and any other necessary information.
Carefully pack the product in its original packaging (or equivalent packaging). The customer must return the goods without undue delay and, in any event, no later than fourteen (14) days after notifying us of their decision to withdraw. This deadline is considered met if the customer returns the goods before the fourteen (14) day period expires.
Our customer service will provide you with the necessary instructions and may request additional details, such as photos of the defective product. You must return the product in accordance with our Return Policy to be eligible for a refund.
3. Conditions for a Refund
3.1 Article L221-28 of the French Consumer Code stipulates that the right of withdrawal does not apply to goods unsealed by the consumer and which cannot be returned for reasons of hygiene or health protection.
- If the socks have been worn or their packaging has been unsealed, the seller may refuse their return for hygiene reasons, provided that this restriction is mentioned in their terms and conditions of sale.
- If the socks are new, unworn, and still in their original packaging, the consumer may exercise their right of withdrawal and request a refund or exchange.
3.2 The product must be returned in its original, unused condition, with all original tags and packaging, except in the case of a defect.
3.3 Refunds will not be processed until the returned product has been received and assessed by our team.
4. Refund Amount
4.1 The refund will include the standard delivery costs paid at the time of purchase. Any additional costs resulting from the customer choosing a delivery method other than the least expensive standard delivery offered will not be refunded.
4.2 Return shipping costs may be deducted from the refund amount, except in the case of a defective product or an error on our part.
5. Refund Processing Time
5.1 Once the returned product is received and assessed, we will issue the refund within fourteen (14) calendar days from the date we are informed of your decision to withdraw.
5.2 The refund will be issued using the same payment method used for the original purchase. For credit card payments, please note that processing times may vary depending on your card issuer.
6. Defective or Damaged Products
6.1 If you are requesting a refund due to a defective or damaged product, please follow the process outlined in our Return Policy.
6.2 We will take steps to resolve the issue, including sending a replacement or issuing a refund.
7. Changes to the Refund Policy
7.1 We reserve the right to update this refund policy at any time without prior notice. Changes will take effect immediately upon posting on our website.
7.2 Changes to the refund policy will not be retroactive and will only affect transactions made after the date of the update.
7.3 We encourage you to review our refund policy regularly to stay informed of any changes.
7.4 By continuing to make purchases on our website after the posting of changes, you agree to the updated terms of our refund policy.
7.5 If you have any questions or concerns regarding changes to the refund policy, please contact us at bonjour@gamechangershop.fr.
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Return Policy
We want you to be completely satisfied with your purchases from Game Changer. If, for any reason, you are not satisfied with your purchase, our return policy offers you flexible options.
1. Return Period
You have fourteen (14) days from the date you receive your order to initiate a return.
2. Return Conditions
Products must be returned in their original, unused condition, with all original tags and packaging.
Personalized products are generally not eligible for return, nor are perishable or hygiene products, such as intimate apparel, which cannot be returned for obvious hygiene reasons.
Article L221-28 of the French Consumer Code stipulates that the right of withdrawal does not apply to goods unsealed by the consumer and which cannot be returned for hygiene or health protection reasons.
- If the goods have been worn or their packaging has been unsealed, the seller may refuse their return for hygiene reasons, provided that this restriction is mentioned in their general terms and conditions of sale.
- If the socks are new, unworn, and still in their original packaging, the consumer may exercise their right of withdrawal and request a refund or an exchange.
The product must be returned in its original, unused condition, with all original labels and packaging, unless defective.
Refunds will not be processed until the returned product has been received and assessed by our team.
3. Return Process
To exercise their right of withdrawal, the customer must notify the company of their decision to withdraw by means of an unambiguous statement using the withdrawal form available on our website.
Our customer service will provide you with return instructions, including the return address and any other necessary information.
Carefully pack the product in its original packaging (or equivalent packaging). The customer must return the goods to the address provided, without undue delay and, in any event, no later than fourteen (14) days after communicating their decision to withdraw. This deadline is considered met if the customer sends back the goods before the fourteen (14) day period expires.
4. Refunds
4.1 Once we have received the returned product and verified that it complies with our return policy, we will process the refund within fourteen (14) business days.
4.2 The refund will be issued using the same payment method used for the original purchase, unless you have expressly agreed to another method. For credit card payments, please note that processing times may vary depending on your card issuer.
4.3 If the returned product does not comply with our return policy, we reserve the right to refuse the refund or deduct a portion of the refund amount depending on the condition of the product.
5. Return Shipping Costs
5.1 Return shipping costs are generally the responsibility of the customer, except in the following cases:
The product is defective or damaged upon receipt.
An error was made on our part in processing your order.
5.2 We can provide a prepaid return label in situations where we are responsible for the return shipping costs.
6. Defective or Damaged Products
6.1 If you receive a defective or damaged product, please file a claim immediately upon receipt of the goods. This does not affect your statutory rights under applicable consumer protection laws, including the legal guarantee of conformity.
6.2 Provide details of the defect or damage, and attach photos if possible to expedite the assessment process.
6.3 We will take the necessary steps to resolve the issue, such as sending a replacement or issuing a refund or credit note.
7. Changes to the Return Policy
We reserve the right to update this return policy at any time. Changes will take effect immediately upon posting on our website.
7.1 Changes to the return policy will not be retroactive and will only affect transactions made after the date of the update.
7.2 We encourage you to review our return policy regularly to stay informed of any changes.
7.3 By continuing to make purchases on our website after the posting of changes, you agree to the updated terms of our return policy.
8. Contact
For any questions regarding our Return Policy, please contact us at bonjour@gamechangershop.fr.