Refund Policy
We want you to be completely satisfied with your purchases from Game Changer. Our refund policy aims to offer you fair solutions in various situations.
1. Right to Reimbursement
1.1 You have the right to request a refund in the following situations:
-The product is defective or damaged.
-You changed your mind within fourteen (14) days of receiving the product, in accordance with our Return Policy.
2. Refund Request Process
To exercise their right of withdrawal, the customer must notify the company of their decision to withdraw by means of an unambiguous statement using the withdrawal form available on our website.
Our customer service will provide you with return instructions, including the return address and any other necessary information.
Carefully pack the product in its original packaging (or equivalent packaging). The customer must return the goods without undue delay and, in any event, no later than fourteen (14) days after communicating their decision to withdraw. This deadline is considered met if the customer returns the goods before the fourteen (14) day period expires.
Our customer service team will provide you with the necessary instructions and may request additional details, such as photos of the defective product. You will need to return the product in accordance with our Return Policy to be eligible for a refund.
3. Conditions for a Refund
3.1 Article L221-28 of the Consumer Code stipulates that the right of withdrawal does not apply to goods unsealed by the consumer and which cannot be returned for reasons of hygiene or health protection.
- If they have been worn or their packaging has been unsealed, the seller may refuse their return for hygiene reasons, provided that this restriction is mentioned in its general terms and conditions of sale (GTC).
- If the socks are new, unworn and still in their original packaging, the consumer can exercise their right of withdrawal and request a refund or an exchange.
3.2 The product must be returned in its original, unused condition, with all original labels and packaging, except in the case of a defect.
3.3 Refunds will not be processed until the returned product has been received and assessed by our team.
4. Reimbursement Amount
4.1 The refund amount will be equivalent to the initial purchase price of the product, excluding delivery costs, except in the case of a defective product or an error on our part.
4.2 Return costs may be deducted from the refund amount, except in the case of a defective product or an error on our part.
5. Reimbursement Processing Time
5.1 Once the returned product is received and assessed, we will process the refund within fourteen (14) working days.
5.2 The refund will be issued using the same payment method as the original purchase. If you paid by credit card, please note that processing times may vary depending on your card issuer.
6. Defective or Damaged Products
6.1 If you are requesting a refund due to a faulty or damaged product, please follow the process described in our Return Policy.
6.2 We will take steps to resolve the problem, including sending a replacement or issuing a refund.
7. Changes to the Refund Policy
7.1 We reserve the right to update this refund policy at any time without prior notice. Changes will take effect immediately upon their publication on our website.
7.2 Changes to the refund policy will not be retroactive and will only affect transactions made after the date of the update.
7.3 We encourage you to regularly review our refund policy to stay informed of any changes.
7.4 By continuing to make purchases on our site after the publication of the changes, you agree to the updated terms of our refund policy.
7.5 If you have any questions or concerns regarding changes to the refund policy, please contact us at bonjour@gamechangershop.fr.